Proton is requesting owners of the Exora Bold CFE (manufactured between October 2011 and April 2014) to bring their MPV to an authorised Proton service centre for a free inspection of a radiator connector which could be leaking. Approximately 40,000 units are affected by the recall.
“In response to the feedback from our customers with regard to the Proton Exora Bold CFE radiator connector issue, the management of Proton has taken precautionary step to provide a Free Inspection to our Proton Exora Bold CFE owners of units made between October 2011 to April 2014, as part of the exercise to assist our customers,” explained the company’s CEO, Dato’ Abdul Harith Abdullah.
“The Free Inspection Service especially for the Proton Exora Bold CFE owners is an example of the commitment we place on our customers’ safety and the reliability of our vehicles under the Proton Quality Assurance Programme,” he added, stressing that Proton has not been informed of any crashes, injuries or fatalities associated with this issue.
“We hope our customers understand that this exercise is necessary to ensure their continued confidence in the safety and performance of their vehicles,” he said.
Letters are being sent to the owners of the affected units who can then contact any authorized Proton service centres to book an appointment for the free inspection. All labour and parts costs related to the issue will be provided at no charge.
For more information or assistance, call Proton’s Customer Care Hotline 1800 888 398 or send email to [email protected].
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