Perodua is working with Majlis Keselamatan Negara (MKN) to supply basic items such as food, medicine, hygiene products and other necessities to the victims of the current floods in Penang. In addition, the carmaker is also committing its volunteers for post-flood clean-up and restoration efforts.

“Perodua wishes to contribute in alleviating the suffering from the floods. We are working closely with MKN to identify how we can make the best impact towards improving the conditions of the flood victims,” said Perodua President & CEO, Datuk (Dr) Aminar Rashid Salleh.

“We are now gathering volunteers among our staff to be dispatched up north by this weekend or latest by early next week to assist in the clean-up activities and other post-flood related activities,” he said.

Perodua has 12 sales showrooms and 13 service outlets in Penang. Overall, the company has a total of 600 employees in the state and the company has provided support to them.

“We have given an initial support to our staff of RM500 cash and additional amount of up to RM3,000 depending on the extent of the damage to their houses plus other assistance such as providing medical supplies, clean and drinkable water, blankets and other essentials,” Datuk (Dr) Aminar said.

Earlier this year, the Perodua President & CEO made a commitment that the company will always provide support for its customers whose vehicles are affected by floods. He told the media that at anytime, Perodua owners who have had their vehicles caught in floods can get reimbursement of up to RM100 for towing their vehicle to an authorised Perodua service centre where it will undergo a free inspection. Parts that need to be replaced will be provided with discounts of up to 20%.

“Our customers matter most to us and these value-added services are provided to help relieve some of the burden our customers have to deal with during this disaster,” said Perodua Sales Sdn Bhd MD, Dato’ Dr. Zahari Husin. He added that while a few of the service centres in Penang are affected by the flood, customers can go to the service outlets on the mainland in Juru, Prai and Kulim for assistance.

“We assure the public that our genuine parts come with a manufacturers’ guarantee and ask our customers to not use any imitation parts as this may impact the vehicle’s performance,” he said.

Meanwhile, two other car companies are also offering assistance to their customers as well. Volkswagen Passenger Cars Malaysia (VPCM) has launched a nationwide Flood Relief programme for all Volkswagen owners affected by the recent flood disaster, particularly in the northern states of Malaysia.

The programme, which runs until the end of February 2018, aims assists owners whose vehicles have been damaged by the floods by offering a 30% discount off the total invoice (which includes parts and labour) when the vehicle is repaired at an authorised Volkswagen service centre.

“Our customers up in Penang affected by this disaster are already struggling to cope with the loss or damage of their homes and belongings, so we hope our contribution will provide some respite and relieve their burden, said the Managing Director of VPCM, Erik Winter. “On behalf of VPCM, we would like to offer our thoughts and prayers to them and all affected residents through this difficult period.”

Edaran Tan Chong Motor Sdn Bhd (ETCM) together with Tan Chong Ekspres Auto Servis Centre (TCEAS) also has a Nissan Flood Relief Programme which provides assistance to Nissan owners whose vehicles have been damaged by the floods.

The assistance is in the form of a 20% discount on labour charges for repairs done at TCEAS service centres; upholstery restoration at a special rate of RM1,325 for affected Nissan sedan models and RM1,590 for MPV/SUV/pick-up and van models; and a 3 months or 5,000 kms warranty on labour and Nissan genuine parts replacement (whichever comes first).

“We urge our customers to send their affected vehicles to the nearest TCEAS service centre as soon as possible for restoring it. We pledge to do what we can to help alleviate the victim’s distress and we hope our contribution will provide some respite and relieve their burden,” said Michael Yao, Head of Business Unit for TCEAS.

[Chips Yap]

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