Most of the time, you read about special offers from car companies which are for those who buy new vehicles from them. But what about those who have bought one earlier? Has the company lost interest in them and will only reward them when they buy another new vehicle? These days, that sort of attitude won’t build customer loyalty to the brand, if not the company. Fortunately, many companies do also regard their customers who have made purchases as being important too and try to build a stronger relationship so they stick with the brand.
If the vehicle has given good service with minimal problems, then a pleasant ownership experience with the occasional rewards will likely keep the customer with the brand in years to come.
Sime Darby Auto ConneXion (SDAC), which represents Ford in Malaysia, understands this and especially during festive seasons and school holidays when long-distance travelling is likely to be done, it has special service-related offers for owners.
This year, Ford owners who visit authorised Ford service centres nationwide can have a free 27-point vehicle inspection by qualified technicians. They will inspect all the important systems to ensure that everything is in proper running condition. That can give peace of mind when you are driving hundreds of kilometres to a holiday resort or to your hometown.
If parts need to be replaced, there’s a 20% discount offered for selected parts, including selected packages, with up to 10% discount for lubricant, brake and timing belt packages (terms and conditions apply). If the total bill comes to RM350 or more, there’s also a gift for the owner. The free inspection and discounts are available up till February 5, 2019.
For owners whose insurance coverage for their vehicle is about to expire, you may be interested to know that the Sime Darby Auto ConneXion Motor Insurance Package offers some attractive benefits that include no excess clause for up to 15 years, the option either to get full compensation for theft or total loss based on agreed value for the first 10 years (terms and conditions apply) and deferred betterment for up to 10 years.
Should you have to make a claim for repair, having SDAC’s package means approval for estimation on repair works below RM20,000 can be done within 24 hours. That’s important as the faster the work can start, the faster you can get your vehicle back on the road again.