NZ Wheels has been a familiar company in Klang, Selangor, as an authorised Mercedes-Benz dealership for many years. Now it has upgraded its facilities which also feature the first separate facility for a Mercedes-Benz Proven Exclusivity centre in Malaysia. In this dedicated space adjacent to the Autohaus, customers can view and test drive a range of certified pre-owned Mercedes-Benz vehicles.
A total of RM6 million was invested in upgrading the Mercedes-Benz NZ Wheels Klang Autohaus to now be compliant with the Mercedes-Benz Presentation System II Autohaus concept. This is the global Autohaus benchmark of customer experience, complete with the new Mercedes-Benz Corporate Identity (CI).
The new Mercedes-Benz CI goes beyond merely serving as a design concept, it also improves orientation to the customer, supports consulting discussions and naturally underlines the values of the Mercedes-Benz brand as the No. 1 premium automotive brand in the world.
Within the total built-up area of 32,000 sq. ft., the showroom can display up to 17 vehicles, including Mercedes-AMG cars at the AMG Performance Centre. The integrated service centre has 30 work bays, capable of handling up to 650 vehicles a month, providing general and specialised repair solutions.
With customer comfort in mind, the i-Showroom at the Mercedes-Benz NZ Wheels Klang Autohaus includes digital touchscreens for customers to gain a better understanding of Mercedes-Benz product features and sales processes. There’s also a private Star Lounge for a personalised and premium atmosphere while Service Differentiation is an exclusive range of personalised after-sales services
“We congratulate our dealer partner NZ Wheels on the official launch of the Mercedes-Benz NZ Wheels Klang Autohaus. This latest Autohaus demonstrates our continuous commitment to the Malaysian market, our customers and our fans. As we remain focused on providing our customers with the Best Products and Best Customer Experience, we will also continue expanding customer touchpoints nationwide, investing in developing key areas including talent, technology, production and services,” said Mercedes-Benz Malaysia President & CEO, Dr. Claus Weidner.
The Mercedes-Benz NZ Wheels Klang Autohaus is one of 7 authorised Mercedes-Benz Autohauses in Selangor to support the increasing need for premium service and experience among Mercedes-Benz customers. To date, the Mercedes-Benz network has 33 dedicated dealerships nationwide.
Established in 1994, NZ Wheels is the third largest Mercedes-Benz authorised dealership in the country. Dato’ Samson Anand George, CEO of Naza’s Automotive Group, said that the update of the NZ Wheels Klang Autohaus has been done to the highest Mercedes-Benz standards and adheres to the latest corporate identity.
“NZ Wheels reaffirms its presence as a steadfast and passionate Mercedes-Benz dealer. Having upgraded our sales and service facilities, we are confident that our customers in Klang and nearby areas will receive no less than the best care that is synonymous with the Mercedes-Benz 3-pointed star,” he promised.
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