Name: Mohd Najib
Occupation: IT Professional
Car Purchased: 2012 Toyota Estima Aeras G
Dealer: Lulus Motor Enterprise Sdn Bhd, Johor Bahru
Sometimes a car buyer will buy a certain brand and fall in love with the products, ensuring a long and fruitful relationship. IT Professional Mohd Najib was a Toyota Harrier owner and when the time came for him to change his SUV for something with a bit more space, he was in no doubt over which brand he would be choosing from.
“Due to a growing family, I needed the extra space so an MPV was what I needed. I also do a lot of long distance travelling so comfort was a big priority for me” said Najib.
There are of course a number of reconditioned MPVs to choose from but for the IT Professional from Johor Bahru, only a Toyota Estima would do. “I actually visited several dealers to look for an example that would meet my needs and I the best example for me is the one I saw at Lulus Motor,” he added.
Having taken delivery of his Toyota Estima slightly over two months ago, Najib has no complaints about either his purchase or the level of service he has received from Lulus Motor. His excellent experience started by Lulus being able to sell to him the exact car he wanted.
“I was very choosy about how my Estima should be and Lulus delivered a car that met all my criteria. They even assisted a lot when it came to obtaining finance and the service levels I have received so far have been exemplary,” said Najib.
The personal touch Lulus Motor offers is embodied by sales representative Arshad Hamid, or more affectionately known as ‘Along’. Despite having concluded the sale a while back, Along remains in close contact with Najib to the point where they have even built a friendship.
“We treat every customer as if they were family, so their needs are our priority,” said Along.
It’s a business plan that has been effective over the years as Lulus Motor Enterprise started trading back in 1979. Today the group deals in all brands of reconditioned cars sourced mainly from Japan and have four outlets spread mainly throughout the Johor Bahru area.
As an established car dealer, Lulus Motor Enterprise is also able to arrange for financing, take customer cars in for trade-in and handle all the required paperwork related to buying a car for their customers. Their excellent service means they even have customers from as far away as Kuala Lumpur and Terengganu, which is impressive for a car dealer based in Johor.
“I’m very happy with my Estima and I’ve recommend Lulus Motor to many of my friends so I think my relationship with them will only get better in the future,” added Najib.
Lulus Motor Enterprise Sdn. Bhd.
Lot 4413, Jalan Tampoi, Kampung Ungku Mohsin, Johor Bahru, 81200, Johor