Edaran Tan Chong Motor Sdn. Bhd. (ETCM) has established a network of outlets throughout Malaysia over the more than 50 years it has been in business. Over the years, the outlets have become bigger as the number of customers has kept growing, and the services offered have also broadened so that an outlet can be a one-stop centre catering to all the needs of a customer.
The company has many such one-stop centres around the country – referred to as ‘3S centres’ because they offer Sales, Service and Spare parts – and the biggest one is in Johor Jaya, Johor. Recently opened, the ETCM Mega Johor Jaya 3S Centre is presented as ‘the ultimate one-stop shop for Nissan and ETCM’.
Additional services and facilities include a selection of MUV Certified Pre-Owned and Used Vehicles, and Hire Purchase and Insurance services. The facility also serves as a regional vehicle distribution centre.
Costing approximately RM25.5 million, the new 3S Centre is 6 storeys high with a total built-up area of 256,000 square feet on land that is 2.15 acres is size. It has more than 400 parking bays, an expansive showroom that can showcase up to 30 vehicles (which covers the entire Nissan line-up currently offered by ETCM) and 36 service bays with the capacity to service up to 150 cars per day at any one time. The service centre is open 7 days a week, including public holidays.
Customers can view the latest Nissan models in air-conditioned comfort and can use free wifi services, while a Kids’ Corner will keep their children occupied so they do not have to cut short their visit to the showroom!
“This mega Johor Jaya 3S Centre is testament to our philosophy of putting customers first, as we continuously strive to provide comfort and convenience to our customers, whilst remaining true to our commitment to deliver innovative products and excellent services to delight our customers,” said the Executive Director of ETCM, Dato’ Dr Ang Bon Beng.
“What makes our Johor Jaya 3S Centre special isn’t just its sheer size, but its ‘Tan Chong City’ concept. This Mega 3S Centre offers customers the opportunity to test drive and purchase new Nissan models, trade-in old vehicles, get them serviced, as well as obtain spare parts for their vehicles,” he said.
Dato’ Dr. Ang added that ETCM will have establish more 3S Centres throughout Malaysia as it continues to expand its network.