DRB-HICOM Commercial Vehicles (DHCV) a wholly-owned subsidiary of DRB-HICOM Berhad (DRB-HICOM) marked another significant milestone with the opening of its Head Office and comprehensive 3S (Sales, Service and Spare Parts) Centre in Selayang, Selangor. This further augments DHCV’s commitment to revive the Tata brand in the Malaysian market
The new 3S Centre had been established to provide complete aftersales support to Tata vehicle owners in the Klang Valley and neighbouring areas.
With a total built-up area of more than 30,000 square feet, the full-fledged facility is equipped with a showroom that can display up to 3 vehicles, comfortable customer lounge with refreshments and free wife. There’s a service centre with a total of 12 bays, as well as spare parts store within the same area. It is staffed by a group of well-trained staff with the technical know-how on the Tata vehicles acquired via training programmes organised locally and overseas under the purview of technical experts from Tata Motors.
The service centre is also equipped with the Tata Motors’ latest diagnostic equipment and special tools to carry out complete service maintenance and major repairs. Other facilities available are the overhaul room for engine and gearbox overhauls, lubricating and diagnostic room that make it a comprehensive service centre for Tata vehicles.
DHCV also provides 24/7 breakdown assistance service throughout Malaysia as well as additional services covering accident repairs, spray painting, accessories fittings and periodic inspection services (smoke test, engine inspection and tyre checks) to ensure owners’ vehicles are compliant with JPJ requirements.
DHCV also implements a “no holds barred’ strategy of stocking spare parts for all variants of all models available in Malaysia, irrespective of the frequency of demand or usage. This is an on-going continuous exercise to ensure the availability of sufficient stocks to keep Tata vehicles on the roads.
DHCV began selling Tata vehicles from January this year and, to date, has appointed 7 dealers nationwide, in Selangor, Perak, Negeri Sembilan, Johor and Sabah, in its effort to reach out and provide better facilities for customers nationwide. DHCV targets to have 20 3S Centres throughout Malaysia by mid-2016.