Ever since the Shell Helix Engine Warranty (SHEW) programme was introduced in Malaysia in May this year, thousands of motorists have enjoyed greater peace of mind with the knowledge that they won’t have to pay the costs of repair or replacement of engine parts if it is ascertained that the Shell motor oil failed to provide proper lubrication and protection.
Of course, given the typically high standards of formulating and producing Shell lubricants, it is unlikely that engine failure would be due to the oil’s fault but in life, nothing is 100% guaranteed.
Margaret Chong is one of the many owners who has gained such peace of mind and in fact, it was the offer of the free warranty that persuaded her to switch to Shell Helix Ultra for her 7-year old Honda Accord. “Actually, a friend told me about it and as my car was getting old, I thought it would be good to have someone else pay for repairs if something failed – even if it’s just covering the engine. It’s not cheap to repair an engine, I’m sure, and I don’t need to stress of spending thousands unexpectedly,” she said.
Recalling her experience of trying to get SHEW, she went to a Shell station and was assisted in the process of registering for the programme. Then the staff recommended her to an authorised SHEW workshop nearby which would do the oil change and she went there.
“It was as easy as registering for the new TV set that I bought and later on, I learnt that I could also have done it online myself,” said Margaret.
It’s been 5 months since Margaret’s car started having coverage with SHEW and apart from the peace of mind, she remarked that the oil also gives a smoother feel to the engine. That would not surprise Shell’s engineers since the oil has PurePlus Technology. This is a proprietary Shell technology which has enabled the conversion of natural gas to liquid. Because of the advanced process, the base oil that is obtained is extremely clear with virtually none of the impurities found in crude oil. It should be noted that base oils make up, on average, 75% to 90% of the end product, so high-quality base stock with significantly more isoparaffins than others is a key component in top-tier engine oils.
“I didn’t opt for SHEW because I expect the engine to fail anytime soon… in fact, I hope it doesn’t! It would be such a hassle without a car while it is being repaired. I don’t mind if I don’t make any claims and Shell saves their money but should I have to, then I hope the process will be quick,” she said.
But what if a claim does have to be made? Provided the engine has been using Shell Helix Ultra or Shell Helix HX7 engine oil and is not older than 12 years or 200,000 kms from the vehicle’s manufacturing date (whichever comes first), Shell will cover the costs of repair or replacement of 15 engine components up to a total cost of RM15,000 (for Shell Helix Ultra) and RM8,000 (for Shell Helix HX7 users).
Terms and conditions apply, of course, but the claim process has been made as simple as possible as Shell understands that an owner would already be stressed by an engine failure. If the authorised SHEW service centre confirms that the failure was due to the oil, approval will be given right away for repair work to commence and the bill will be settled by Shell. That would be really comforting for any motorist to know.
SHEW remains valid as long as the vehicle continues to use Shell Helix Ultra and Shell Helix HX7 motor oil every 6 months or according to the manufacturer’s specified oil change interval, whichever comes first.
The warranty is also transferrable to the new vehicle owner to help protect the resale value of the vehicle, provided the new owner maintains copies of the last receipts to prove that there has been the continued use of Shell Helix Ultra or Shell Helix HX7.
Margaret will be reminded by Shell when it’s time to do an oil change next month and there’s a reward for her because all SHEW renewals made during the months of November and December 2016 and January 2017 will entitle the customer to 2 free movie tickets. Those who enrol with the SHEW programme for the first time will also get the 2 free movie tickets. For more details on the promotion, visit www.shell.com.my/shewoffer.
Only Shell offers this programme which protects what matters most, for longer. SHEW adds value to lubricants which are already superior in performance and quality and, best of all, it costs nothing to the motorist other than the cost of 4 litres of Shell Helix Ultra or Shell Helix HX7.
For more information on SHEW, visit www.shell.com.my/helixwarranty or any Shell station nationwide.