Honda Malaysia recently completed the Phase 2 expansion of its Parts Warehouse in Bukit Jelutong, Selangor, to further support the rising after-sales demand which grew in tandem with the increased sales and service intakes. The expansion of facility, which began operations in 2012, not only increases storage space but also improves warehousing operations, speeds up delivery of parts to dealers and customers as well as prepares for future business growth. The warehouse supports the parts requirements of the 93 Honda dealers in Malaysia, sits 50,000 square metres of land. Another RM11 million (besides the original RM50 million) was spent to expand the storage capacity of the current warehouse to a total built-up area of 21,700 square metres.
”Honda Malaysia has recorded remarkable sales growth and service intakes in the last four years and this in turn has translated into an increasing demand for spare parts. This expansion is timely as sales of spare parts have experienced a growth of 32% while demand arising from body and paint activities rose by 48% in 2017 against the 2016 records. With this expanded warehouse, we will be able to deliver parts in a timely manner to dealers, towards providing better customer service,” said Honda Malaysia’s Managing Director &CEO, Toichi Ishiyama.
The expansion of the Parts Warehouse will see a restructuring of stock placement, locations within the warehouse and optimisation of space to ramp up efficiency and capacity. This includes placing fast-moving and frequent pick-up items near the outgoing area to reduce travel time during parts collection and minimize the movements of the forklifts, enabling staff to work at high operation efficiency.
At the same time, the storage operations now maximize available spaces which were previously unutilized. The operation as well is a lot faster with the implementation of bar code system for items that are already pre-packed and pre-labelled from suppliers, which require only verification upon arrival for immediate update into system.
The simplified process and improved capacity are complemented by another proactive step which is by undertaking night delivery of parts to dealers or outlets. Honda Malaysia also implemented delivery using motorcycles for small parts. All these affirmative steps are put in place to ensure dealers receive the parts promptly, do not interrupt their operations and contribute towards serving customers better.